Reservation Policies

Lodge Reservations

Existing Lodge Reservations booked prior to May 11, 2020

Any guest with an existing Lodge reservation is permitted to change or cancel that reservation up to 48 hours before arrival with no penalty. This includes reservations with pre-paid rates. Changes or cancellations within 48 hours or arrival are subject to forfeiture of the deposit. Reservation changes will be subject to availability and rate differences. 

New Lodge Reservations booked May 11, 2020 and later

An advance deposit equal to one night’s room and tax is required at the time of booking to guarantee your reservation. Any new Lodge reservation for a future arrival date is permitted to change or cancel that reservation up to 48 hours before arrival with no penalty. Changes or cancellations within 48 hours or arrival are subject to forfeiture of the deposit.  Reservation changes will be subject to availability and rate differences.

Some dates, including special events, peak demand times and holidays will be excluded from this policy change. Some special promotions require full prepayment and are non-refundable at time of booking or require 30-day cancellation notice. Please refer to the Reservations department with any questions.

Reservations made through a third party or online travel agent (OTA) may still have cancellation fees from the third party or OTA. Please contact your reservation provider for details on their policy.

Holiday Reservations- Stays between December 26th - 31st

An advance deposit equal to one night’s room and tax is required at the time of booking to guarantee your reservation. Reservations cancelled prior to November 1st will receive a refund of the deposit. Reservations cancelled after November 1st will forfeit the first night’s deposit. On December 1st the remaining balance of the reservation is due, and the reservation will be non-refundable.

Guest House & Villa Reservations 

An advance deposit equal to 50% of the stay is required at the time of booking to guarantee your reservation. Reservations cancelled 30 or more prior to arrival will receive a full refund of the deposit. Reservations cancelled within 30 days of arrival will forfeit the deposit in full.

Holiday Reservations- Stays between December 26th - 31st

An advance deposit equal to 50% of the stay is required at the time of booking to guarantee your reservation. Reservations cancelled prior to November 1st will receive a refund of the deposit. Reservations cancelled after November 1st will forfeit the full deposit. On December 1st the remaining balance of the reservation is due, and the reservation will be non-refundable.