Trapp Family Lodge

COVID-19 Operating Protocols

We are committed to keeping our guests and employees safe. Please review our new operating procedures as well as the mandatory requirements from the State of Vermont that we will follow to ensure your safety and enjoyment visiting Trapp Family Lodge.

We look forward to seeing you soon! 

TRAPP FAMILY LODGE PROMISE & OPERATING PROTOCOLS 

  1. Trapp has adopted National Restaurant Association Reopening Guidance
  2. Trapp has adopted American Hotels & Lodging Association “SafeStay” Cleaning Standards
  3. Employee pre-screening and health survey prior to each work shift
  4. Employees will observe strict physical distancing of 6 feet while on the job
  5. Employees will not report to, or be allowed to remain at, work or job site if sick or symptomatic with acute respiratory illness symptoms
  6. Employees will wear face coverings over their nose and mouth when in the presence of others
  7. Employees will have easy and frequent access to soap and water or hand sanitizer during work 
  8. All employees will complete, and Trapp will verify, a training on mandatory health and safety requirements as provided by Vermont OSHA.
  9. Whenever possible, Trapp will stagger work shifts, break times, etc. and expand hours to reduce number of individuals working together and reduce contact with members of the public  
  10. All guests will complete a health questionnaire, and guests will not be allowed to check-in or remain on property if sick or symptomatic with acute respiratory illness symptoms.
  11. Trapp will encourage all guests to wear face coverings any time they are interacting with others from outside their household  
  12. We will have a designated health officer on-site at every shift
  13. We will use cleaning products that include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and bloodborne pathogens.
  14. Linens, towels and laundry will be washed in accordance with CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions. Where possible, launder items using the warmest permissible water setting for the items and dry items completely. 
  15. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility
  16. In the event of a presumptive case of COVID-19, the affected guest room will be removed from service and quarantined. The guest room will not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing EPA approved products within CDC guidelines.
  17. All common spaces/equipment/bathrooms, frequently touched surfaces and doors, tools and equipment, and vehicles will be cleaned regularly and, when possible, prior to transfer from one person to another, in accordance with CDC guidance 
  18. Guest shuttle will operate at 50% capacity and will be cleaned regularly based on usage levels 
  19. We will not have shared food services (buffet, etc.) 
  20. We will arrange public gathering spaces with 6 feet spacing between parties 
  21. Signs will be posted at all entrances clearly indicating that no one may enter if they have symptoms of respiratory illness 
  22. Housekeeping daily service and turndown service suspended, available by request.
  23. Bell service suspended, available by request 
  24. Only 1 party should use an elevator at any given time 
  25. Guest tours and activities will comply with gathering sizes and physical distancing.
  26. As always, we will continue to make Trapp Family Lodge a peaceful and safe retreat for you.

STATE OF VERMONT INFO & MANDATORY LODGING REQUIREMENTS 

  1. State of Emergency for the State of Vermont is extended through midnight on Monday, June 15, 2020
  2. Leisure travel to Vermont – either for the day or overnight – remains prohibited unless the traveler self-quarantines for 14 days upon arrival. For more information about how to quarantine, visit the Vermont Department of Health’s quarantine chart.
  3. Employees shall not report to, or be allowed to remain at, work or job site if sick or symptomatic (fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, sore throat, new loss of taste or smell).   
  4. Employees must wear face coverings over their nose and mouth when in the presence of others. In the case of retail cashiers, a translucent shield or “sneeze guard” is acceptable in lieu of a mask. Businesses and non-profit and government entities may require customers or clients to wear masks.
  5. Prior to the commencement of each work shift, pre-screening and health survey shall be required to verify each employee has no symptoms of respiratory illness (fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, sore throat, new loss of taste or smell). At the present time non-contact thermometers are in short supply, however employers shall immediately order, and use their best efforts to obtain, thermometers in order to conduct routine temperature checks.
  6. Signs must be posted at all entrances clearly indicating that no one may enter if they have symptoms of respiratory illness.
  7. No symptomatic or COVID-19 positive workers are allowed on site and any worker(s) who have contact with a worker or any other person who is diagnosed with COVID-19 are required to quarantine for 14 days.  
  8. All operations shall designate a health officer on-site at every shift responsible for ensuring compliance with the Executive Order and the Addenda thereto and applicable ACCD Guidance.  This person shall have the authority to stop or modify activities to ensure work conforms with the mandatory health and safety requirements.
  9. Check-in/out should be done via phone or electronic means to the greatest extent possible.
  10. All guests must complete a health questionnaire, which could be completed via phone or electronic means such as email, upon check-in.  Any guests that exhibit signs of illness or COVID-19 symptoms upon arrival may not be allowed to check in.  If symptoms begin during their stay must asked to leave and return home if possible. If departure is not possible, guests must self-isolate for the remainder of their stay and the Vermont Department of Health must be contacted immediately.
  11. A room or accommodation must be thoroughly cleaned in accordance with CDC guidelines before another guest may use the accommodation.
  12. Operators must ensure there are no gatherings of more than 10 people on the property.
  13. Only one party should use an elevator at any given time.
  14. Amenities may only be open if they are done so in accordance with the Executive Order and associated guidance. Amenities must be cleaned and sanitized between guest usage and are managed to restrict access to 10 or fewer individuals, including employees and physical distancing can be maintained.
  15. Food service may only be offered as take out or delivery or in compliance with current restaurant guidance.
  16. Direct contact services (such as check-in, bell, valet, housekeeping, etc.) must be limited to the greatest extent possible.  Cashless / touchless transactions are strongly preferred.
  17. Operators must maintain an easily accessible log of customers and their contact information for 30 days in the event contact tracing is required by the Health Department.