Trapp Family Lodge

COVID-19 Operating Protocols

We are committed to keeping our guests and employees safe. Please review our operating procedures as well as the State of Vermont guidelines that we will follow to ensure your safety and enjoyment while visiting Trapp Family Lodge.

TRAPP FAMILY LODGE PROMISE & OPERATING PROTOCOLS 

1.     Trapp has adopted National Restaurant Association Reopening Guidance

2.     Trapp has adopted American Hotels & Lodging Association “SafeStay” Cleaning Standards

3.     Employee pre-screening and health survey prior to each work shift

4.     Employees will observe strict physical distancing of 6 feet while on the job

5.     Employees will not report to, or be allowed to remain at, work or job site if sick or symptomatic with acute respiratory illness symptoms

6.     Employees will wear face coverings over their nose and mouth when in the presence of others

7.     Employees will have easy and frequent access to soap and water or hand sanitizer during work 

8.     All employees will complete, and Trapp will verify, a training on mandatory health and safety requirements as provided by Vermont OSHA.

9.     Whenever possible, Trapp will stagger work shifts, break times, etc. and expand hours to reduce number of individuals working together and reduce contact with members of the public  

10. All guests will complete a health questionnaire, and guests will not be allowed to check-in or remain on property if sick or symptomatic with acute respiratory illness symptoms.

11. Trapp will encourage all guests to wear face coverings any time they are interacting with others from outside their household  

12. We will have a designated health officer on-site at every shift

13. We will use cleaning products that include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and bloodborne pathogens.

14. Linens, towels and laundry will be washed in accordance with CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions. Where possible, launder items using the warmest permissible water setting for the items and dry items completely. 

15. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility

16. In the event of a presumptive case of COVID-19, the affected guest room will be removed from service and quarantined. The guest room will not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing EPA approved products within CDC guidelines.

17. All common spaces/equipment/bathrooms, frequently touched surfaces and doors, tools and equipment, and vehicles will be cleaned regularly and, when possible, prior to transfer from one person to another, in accordance with CDC guidance 

18. Guest shuttle will operate at 50% capacity and will be cleaned regularly based on usage levels 

19. We will not have shared food services (buffet, etc.) 

20. We will arrange public gathering spaces with 6 feet spacing between parties 

21. Signs will be posted at all entrances clearly indicating that no one may enter if they have symptoms of respiratory illness 

22. Housekeeping daily service and turndown service suspended, available by request.

23. Bell service suspended, available by request 

24. Only one party should use an elevator at any given time 

25. Guest tours and activities will comply with gathering sizes and physical distancing.

26. As always, we will continue to make Trapp Family Lodge a peaceful and safe retreat for you.

STATE OF VERMONT INFO & MANDATORY LODGING REQUIREMENTS 

1.     State of Vermont has updated its Cross State Travel guidelines. These guidelines will be updated each Friday, so you should review 48 hours prior to your arrival day in Stowe, as the designated counties will change weekly.

2.     State of Vermont has determined that any county with less than 400 active cases of COVID-19 per one million residents meets their current leisure travel criteria. The State will publish an updated map and list each Monday identifying quarantine and non-quarantine counties throughout New England and New York. Residents from a “healthy county” may travel to Vermont without quarantine restrictions if they travel directly to Vermont in their personal vehicle.

3.     If you do not live in a county with less than 400 active cases of COVID-19 per one million residents, you may;

4.     Travelers arriving to Vermont in a personal vehicle, may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in their home state and enter Vermont without further quarantine restrictions

5.     Travelers arriving to Vermont via public transportation (plane, train, bus) or from further than a direct car ride would allow, may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in a Vermont lodging establishment or with friends and family (travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site).

6.     Employees shall not report to, or be allowed to remain at, work or job site if sick or symptomatic (fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, sore throat, new loss of taste or smell).   

7.     Employees must wear face coverings over their nose and mouth when in the presence of others. In the case of retail cashiers, a translucent shield or “sneeze guard” is acceptable in lieu of a mask. Businesses and non-profit and government entities may require customers or clients to wear masks.

8.     Prior to the commencement of each work shift, pre-screening and health survey shall be required to verify each employee has no symptoms of respiratory illness (fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, sore throat, new loss of taste or smell). At the present time non-contact thermometers are in short supply, however employers shall immediately order, and use their best efforts to obtain, thermometers in order to conduct routine temperature checks.

9.     Signs must be posted at all entrances clearly indicating that no one may enter if they have symptoms of respiratory illness.

10. No symptomatic or COVID-19 positive workers are allowed on site and any worker(s) who have contact with a worker or any other person who is diagnosed with COVID-19 are required to quarantine for 14 days.  

11. All operations shall designate a health officer on-site at every shift responsible for ensuring compliance with the Executive Order and the Addenda thereto and applicable ACCD Guidance.  This person shall have the authority to stop or modify activities to ensure work conforms with the mandatory health and safety requirements.

12. Check-in/out should be done via phone or electronic means to the greatest extent possible.

13. All guests must complete a health questionnaire, which could be completed via phone or electronic means such as email, upon check-in.  Any guests that exhibit signs of illness or COVID-19 symptoms upon arrival may not be allowed to check in.  If symptoms begin during their stay must asked to leave and return home if possible. If departure is not possible, guests must self-isolate for the remainder of their stay and the Vermont Department of Health must be contacted immediately.

14. A room or accommodation must be thoroughly cleaned in accordance with CDC guidelines before another guest may use the accommodation.

15. Operators must ensure there are no “gatherings units” of more than State guidelines.

16. Only one party should use an elevator at any given time.

17. Amenities may only be open if they are done so in accordance with the Executive Order and associated guidance. Amenities must be cleaned and sanitized between guest usage and are managed to restrict access to State gathering guidelines.

18. Direct contact services (such as check-in, bell, valet, housekeeping, etc.) must be limited to the greatest extent possible.  Cashless / touchless transactions are strongly preferred.

19. Operators must maintain an easily accessible log of customers and their contact information for 30 days in the event contact tracing is required by the Health Department.